Payments, Refunds & Cancellation

Payments, Refunds & Cancellation

Payments:

1.     Online Payments can be done by:

Online Payment: Card payment and Net Banking Payment via BillDesk Payment Gateway can be done at Online Payment link on Make Payment page.

Problem with an order or payment: Please talk to us on ­­­­­­­­­­­­­­­+91 7773088152 or email us at Sales@shivaniexports.in.

Refunds & Cancellation:

1. Returns and Exchanges Policy

Every piece of Shivani exports is meticulously crafted and made to order, which is why we are unable to offer refunds unless the item is found to be faulty. However, under certain

circumstances, we may be able to provide an exchange for another piece. Our goal is to ensure you receive a product that meets your expectations and standards.

2. Refund Process

If you do need to return an item, please be aware of the following details regarding our refund process:

3. Receipt of Items:

Once we receive the returned items, we will inspect them to ensure they meet our return criteria.

Refund to Payment Method: The credit or debit card that was originally used for the purchase will be credited with the cost of the goods, minus the delivery charges (some exceptions may apply).

3. Processing Time:

We commit to processing your refund within 48 hours of receiving the returned items.

Credit to Your Account: Please note that your credit card company may take an additional 4-7 working days to credit your account. This timeframe is beyond our control, but we will

do everything possible on our end to expedite the process.

We appreciate your understanding and patience in this matter. Your satisfaction is our priority, and we are committed to providing you with the best possible service and high-quality products.

For any questions or further assistance, please reach out to our support team at Sales@shivaniexports.in. Thank you for choosing Shivani Export.